4.1. CRM overview

4.2. How to setup your teams, sales process and objectives

4.3. How to set up your sales pipeline
4.3.1. Organize the pipeline
4.3.2. Planning activities
4.3.3. Managing lost opportunities

4.4. Manage contact
4.4.1 How to create a contact
4.4.2 How to import contacts to the CRM

4.5. Acquire leads
4.5.1. Convert leads into opportunities
4.5.2. How to generate leads from incoming emails
4.5.3. How to generate leads from your website contact page
4.5.4. Send Quotations

4.6. Analyze performance
4.6.1. Check your Win/Loss ratio
4.6.2. Get an accurate probable turnover